MPEG Transport Stream
Our contact information:By email: firstname.lastname@example.org
By standard mail:
Irvine, CA 92618
30 day money back guarantee, no questions asked, and no restocking fees.
Teradek offers comprehensive pre- and post-sales support, and regular upgrades to ensure continued benefits from our innovative designs. Teradek’s innovative products and our commitment to cutting edge technology will ensure you stay ahead of the pack.
Return and Refund Policy
At Teradek, we want you to be completely satisfied with your purchase. If you are not completely satisfied with your Teradek purchase, please call 1-888-941-2111. Please contact us so we can issue you a RMA number. Any product returned without an RMA number will be returned to the customer.
You have up to thirty (30) calendar days from the time you receive your item(s) to initiate a return and receive an RMA number. If the item is returnable and you send it back in its original packaging, and if applicable, with all the accessories, manuals, documentation, and registration that shipped with the product, Teradek will offer you a refund in the form of a check that is mailed to the address we have on file, or refund your credit card. We reserve the right to deny a return and not provide a refund. There is no restocking fee.
You will pay for shipping the product(s) to Teradek. Teradek recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Teradek or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you discover what you believe to be a product defect for any Teradek product within one year of receiving the product, please contact Teradek at 1-888-941-2111. If your product has a defect, we will fix the defect or replace the product with a new one at no cost to you. Teradek will pay to ship the repaired product back to you. If there is no defect or we find that the defect is due to customer abuse or negligence, we will return the product back to you and you will be responsible for all shipping charges.
Repairs Out of Warranty
If you would like to repair your product, but it is out of the Manufacturer's Warranty, you can ship the product to Teradek and we will provide you with a cost estimate that will include labor, materials, and parts costs. Your cost for the estimate will run approximately $100. If you decide to have the product repaired, you will be responsible for paying the total amount of the repair via credit card before any repairs will be made.
Teradek reserves the right to change the terms and conditions of the sale at any time.
Teradek may make changes to any products offered at the Teradek online store, or to the applicable prices for any such products, at any time, without notice. The information provided at the Teradek online store with respect to products may be out of date, and Teradek makes no commitment to update the information provided at the Teradek online store with respect to such products and services.
Do you have a Sales or Support Question?
Please Note: Licenses Are Non-Refundable and Non-transferable
License activation key is e-mailed to the Customer. You will not be charged for shipping.
Create a MPEG-TS over IP (TCP or UDP) video stream that is compatible with television broadcast equipment and IPTV set-top boxes. Compatible with all Cube™ Encoders.
How Do I Get the License?
If you have purchased a Cube previously, place the Cube serial number in the notes section of your order and we will generate the license activation key and e-mail it to you. We will pre-install the license if your order includes a Cube and a License.
How Do I Install This License? (Not For Cube's that Come Pre-Installed With the license)
To install the license, go to System -> Licenses on the Cube's web UI. Paste the license activation key into the "add a new key" field, and click the '+' button.
Once installed, you will need to reboot the system. After you reboot, you will find the MPEG Transport Stream License under Video Setup -> Stream Settings on the Cube web UI.
If the license is pre-installed on your Cube, you will see the MPEG Transport Stream option under the Video Setup menu.
Need Setup Help?
See How to Install Licenses and MPEG-TS Basic Setup
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MPEG-TS over IP (TCP or UDP). For more information Click Here.