FAQ: Telna SIMs

Thu, Mar 07, 2019

What are Telna SIM cards?

Telna SIM cards provide high-speed, multi-carrier 4G LTE coverage with simple pay-as-you-go pricing and automatic network switching so you always have the best connection at any location.

What devices are compatible with Telna SIMs?

Any device that supports SIM cards is compatible with Telna SIMs. This includes mobile phones, tablets, and USB modems.

For Teradek, this includes Node and VidiU Node modems. Nodes are compatible with:

  • Bond
  • Link
  • Link Pro
  • Cube
  • VidiU Pro
  • VidiU Go

How do I activate my Telna SIM?

Once you receive the SIM card, contact Telna Support at +1 (888) 310-6791 and follow the on-boarding instructions to get started.

After the initial setup, future payments and SIM settings can all be configured through the Teradek/Telna web portal.

Which regions are supported?

Currently, Telna SIMs can only be used in North America (U.S, Canada, Mexico). Regions in Europe, South America, Asia and Africa are coming soon.

Which carriers do Telna SIMs use?

USA

  • AT&T
  • T-Mobile

Canada

  • Rogers
  • Telus
  • Bell

How do the SIMs know which carrier to connect to?

Devices with Telna SIMs will automatically connect to the carrier with stronger reception in the area you’re in. Alternatively, Telna SIMs can be configured to only connect to a specific carrier. Call Telna Support +1 (888) 310-6791 to enable this feature.

How do I manage my SIMs?

SIMs can be managed under the Telna web portal: https://teradek.telna.com. All of your SIMs can be kept in one account.

How much does the data cost?

Telna charges for data on a pay-as-you-go structure, allowing you to only pay for the data you need. Prices in North America are as follows:

U.S: $10/GB

Canada: $15/GB

There are no monthly recurring fees.

If I travel outside of my country, will I need new SIMs?

There are currently two types of Telna SIMs: North America and Global. If you’re planning to travel outside of North America (U.S.A, Canada & Mexico) or into North America, make sure you have the appropriate SIM.

If I travel outside of my country, do I need to purchase data in my destination region?

No, data is calculated by the credit in your account. If you have $100 of credit in your account, you’ll be charged the rate of the region you’re in, which is automatically deducted. You can travel to any region without having to purchase new data.

Does the data expire?

Data expires after 6 months. Expiration date renews every time more data is purchased.

Where can I purchase Telna SIMs?

SIMs can be purchased a la carte on the Teradek web store for $10 per piece. SIMs are also included in VidiU Go Deluxe Kit, Bond Backpack and Link Pro Backpack.

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